Founded in 1999, astraia software gmbh is a medical software company based in Munich (Germany). Our aim is to improve the quality of healthcare by helping doctors with software solutions. Our challenge is to keep our software up to date with state-of-the-art scientific and technological knowledge. With more than 1700 customers in more than 70 countries using our Obstetrics & Gynecology software solution, including hospitals and research clinics, we are a major world player in this medical field.

Currently we are looking for an

Software Support Engineer Level 1&2 (m/f/d)

Our Level 1&2 Technical Support Service Desk engineer provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up and troubleshoot network connectivity issues. This is an excellent opportunity that provides plenty of growth opportunities with fantastic on-the-job learning and mentorship.

+ You will install astraia at customer sites, remotely or on-site.
+ You will prepare and conduct technical and application trainings.
+ You will provide Level1&2 service and support via phone, Internet and on-site.
+ All services provided will be documented in ticketing and CRM systems
+ You will closely co-operate with our Sales and Product Management department

Applicants must have the ability to provide effective support to customers and have excellent communication and customer service skills. The successful candidate should work well as part of a team, and be willing to take responsibility.

+ IT Bachelor or minimum of 3 years of experience in Customer Support on IT products is required

+ German is not required but a plus along with Spanish, French, Arabic, Chinese, Russian. English proficiency both verbal and written is a must
+ Work experience in medical related environment is an advantage
+ Previous computer technical support preferred
+ Cisco, Microsoft, or other industry identified certifications are preferred
+ Knowledge of Network troubleshooting, including connectivity issues, VPN software, relational databases, supporting remote users
+ Knowledge of xml/dtd/xsd, Java, SQL and/or Python is a plus
+ Familiarity with Sybase, MSSQL and/or Oracle would be preferred.
+ Proficient with troubleshooting all Windows Operating systems
+ Familiarity with Linux and/or Apple OSX would be preferred
+ Ability to communicate clearly and professionally, both verbally and in writing inEnglish is required
+ Ability to communicate both verbally and in writing in German
+ Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues

+ Scientifically challenging field where our work contributes directly to society
+ Relaxed environment where day-to-day focus is on software delivery process
+ As an established company we can offer you less firefighting and less stress than in a start-up or corporate environment
+ Free German classes for levels A and B
+ Nice multicultural environment where differences are welcomed
+ Flexible working conditions where individual needs are taken into account
+ Possibility to work with the latest DevOps technologies on migrating our delivery infrastructure (AWS, Terraform, Docker, Liquibase)

If you would like to work with us near Münchner Freiheit (Schwabing) in Munich, send us your application including a detailed CV and a Cover Letter via our Recruiting Tool. Please indicate your earliest start date and expected salary.

A valid European Community work permission is required.

astraia software gmbh

Annette Lengacher
Occamstr. 20
80802 Munich